It’s no surprise how much we depend on technology in our daily lives; more and more people are working remotely from home and streaming their entertainment online – and problems can happen at any hour.
As your organization grows, so does the need for customer service that is knowledgeable and comprehensive with experts that know how to troubleshoot any issues to solve your customers’ problems on the spot.
When you outsource your call centre, you can focus on other areas of your business. Our 24-hour call centre outsourcing services allows you to have phone agents – and your business – available around the clock.
At ShortCut, we have the knowledge and experience to support your business. Our team includes IT specialists, site developers and customer service managers that each have many years of experience with a wide range of accounts in the call centre industry.
We know you’ll be impressed with the ShortCut team, so call us – we’re ready to show you how we can help take your call centre to a higher level!
Don’t let our name fool you – we don’t cut corners when it comes to our customers. Our first priority with our clients is to make sure every detail is carefully taken care of to ensure a successful deployment.
We dig in to really understand everything about your business, customers and unique needs of both, then we can determine the number of call centre agents needed, training needed, and required qualifications for your dedicated agents.
We have the highest standard of quality assurance to ensure all your company policies and procedures are being properly followed.